Acceptance of Terms of Use

Please read the Terms of Use carefully before you use the Site. By accepting the Terms of Use, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. Welcome to the Site of PetPak.co.uk, operated by PetPak Inc Limited (the "Company", "we", "us" or "PetPak"). The following terms and conditions (collectively, these "Terms of Use"), govern your access to and use of PetPak.co.uk, including without limitation our products and gift service (collectively, the “Services”), and include any content, functionality and services offered on or through PetPak (the "Site"),

By purchasing a PetPak or any other product via PetPak.co.uk, you accept and agree to be bound and abide by these Terms of Use.

By accessing, subscribing to PetPak, or using any PetPak operated Site or mobile application (or any content, service), (collectively, the “site”), you agree to abide and be bound by the terms described herein.

If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Site.

Online Purchases and Terms of Sale​

To subscribe to any of our subscriptions you are required to enter personal information. All of this information is subject to our Privacy Policy.

Eligibility: This Site is for users who are 18 years of age or older. By agreeing to the Terms of Use, you warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site. If you are using the Site on behalf of any entity, you further represent and warrant that you are authorized to accept these Terms of Use on such entity's behalf.

Registration: You are required to create an account in order to purchase from our Site.

Subscribing: By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties.

Subscription Renewal: By signing up to a PetPak subscription you understand and agree you will be charged at the standard rate and that any promotional codes used as a new customer at signup do not transfer or apply to your renewal fee. The Company do not accept any responsibility or offer refunds for ‘auto renewals’ proceeding if you have failed to cancel your subscription before your next renewal date. You understand and agree that you will be automatically billed after your current subscription expires unless the subscription is 'set to cancel' before your final payment date in your initial commitment.

Cancellation: You may cancel your subscription at any time. This does not initiate any kind of refund if you fail to cancel before the renewal date.  You may cancel via your own Paypal account or by contacting us. 

Your subscription is continuous until you cancel and, if you cancel your membership before the end of an existing subscription commitment period, you will be charged for the remainder of that subscription period.

By PetPak stating you can cancel at anytime this directly refers to the renewal and not your commitment term.

Any discounts given on the first month of a new subscription are applied on the assumption you stay subscribed for the entire initial commitment period. If you request to cancel before the end of the initial commitment you no longer qualify for any discount on any boxes and must pay the one month rate for any box you received a discount on.

PetPak discounts are one per household.

PetPak is a subscription service, by signing up you agree it is your responsibility to cancel your own subscription by contacting us.  Cancellations must be completed before the next renewal date. Your subscription will renew on the same date of the month that you signed up after your commitment period ends. EG You sign up on the 10th of March your monthly payments will automatically renew on April 10th that same calendar year.  Monthly payments will continue to be taken for the monthly subscription and product will be shipped once payment is approved. 

All cancellation requests received after the renewal date of a calendar month will apply to the following boxes.

Billing & Payments : You will automatically be charged each month for your ongoing subscription. Further, unless you cancel your subscription or membership prior to the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time.  You can cancel at any time via Paypal or by contacting us.​

Prepaid credit / debit cards are not accepted.

For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date then the subscription will be automatically cancelled. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your subscription of Products.

Your Personal Data: Your security is paramount to us. We use a reputable third party to process all payments via "Paypal, Inc" (for further details please visit http://www.paypal.com) and you agree that we can store your information with this party. You also acknowledge that we will not be held responsible for any third party security breaches.

Shipping: Our listed prices include shipping fees and VAT unless otherwise stated. All orders placed on our website are subject to availability. Products will be shipped according to our Site shipping terms. 

Loss of Goods: We ship using Royal Mail.  If your goods do not arrive, please contact us and we will track your original PetPak delivery.

Return / Refund Policy: All sales and subscriptions made on our Site are considered final. The Company has a return policy in line with distance selling laws, if there is a problem or defect with any product delivered by PetPak we will do our utmost to rectify the problem, if your dog 'does not like' the product, then the product can be returned at the customers expense, as stated by distance selling laws. Products must be returned unopened, unused and intact. If the products have been opened/used we will not accept a return or offer any refund, by subscribing you agree to these terms. Please refer to our FAQ page, or you can contact customer service using woof@PetPak.co.uk. It is the customers responsibility to cancel their subscription when they want by contacting PetPak via telephone or 

Correspondence: We send e-mail correspondence and newsletters following orders and registration by members. You can opt out of these at anytime.

Pricing/Errors: Product prices and product availability are subject to change without notice. We may cancel any offer and reserve the right to correct errors, including after an order has been submitted, whether or not your credit/debit card has been charged. If your credit/debit card has already been charged and your order is cancelled, the Company will issue a refund to your credit/debit card account in the amount of the charge. You accept that your subscription being ‘auto renewed’ on the date advised at sign up is not considered an error liable for refund.

Order Acceptance/Confirmation: We reserve the right at any time after receipt of your order to accept or decline your order. The Company reserves the right to decline sales to any party.

Warranty: You are responsible for deciding if the products you receive are suitable for your dog (including allergies, choking, and all other hazards). You agree that the sole solution for any damage arising from using our products will be credited towards your next subscription as decided by PetPak.  You are responsible for reading all product information within medicinal packages and ensuring that medicines are suitable for your animal and administered correctly according to the manufacturers instructions.  If in any doubt, please contact us via woof@PetPak.co.uk.  We will not offer any compensation under any circumstance.


Site and Contents Ownership

The Site is owned by PetPak Inc Limited.   All of the content displayed on the Site, including, but not limited to, text, graphics, data, photographic images, moving images, sound, illustrations, software and the selection and arrangement thereof (“PetPak Inc Limited") its licensors or its third-party image partners. All elements of the Site, are protected by copyright, trade dress, moral rights, trademark and other laws relating to the protection of intellectual property.

Use of the Site

All content is intended for customers of PetPak You may not use the Site or for any purpose not related to your business with PetPak Inc Limited.  You are prohibited from: (a) copying or re-transmitting any or all of the Site or content without a written agreement from PetPak Inc Limited; (b) using any data mining, robots or similar data gathering or extraction methods; (c) registering, subscribing, unsubscribing or attempting to register, subscribe or unsubscribe any party for any PetPak Inc Limited or Petpak product or service if you are not authorized to do so; (d) modifying any part of the Site (e) disabling or interfering with security-related features of the Site or any system resources, services or networks connected to or accessible through the Site; (f) selling, licensing or leasing any content without specific written authorisation from PetPak Inc Limited and (g) using the Site other than for its intended purpose. (h) Additionally, you agree not to use the Site or contents in any manner that could damage the reputation of the company.


All logos, designs and trademark and any other product or service name or slogan contained in the Site are trademarks of PetPak Inc Limited and its suppliers or licensees, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the company or the applicable trademark holder. In addition, the design of the Site, including all page headers, custom graphics, button icons and scripts, may not be copied, without written permission.


Your participation, correspondence or business dealings with any third party found on or through the Site, regarding the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. You agree that PetPak Inc Limited shall not be responsible or liable for any loss, damage or other matters of any sort incurred as the result of any such dealings.


Interactive Services or Areas

By using any Interactive Areas, you agree not to upload or create or otherwise publish through the Site any of the following: (a) Any data, information, text, music, sound, comment, photos, graphics, code or other material ("User Content") that is defamatory, obscene, pornographic, harmful to minors, indecent, lewd, unlawful, invasive of privacy or publicity rights or abusive; (b) Viruses, corrupted data or other harmful, disruptive or destructive files; and (c) Unsolicited promotions, political campaigning, advertising, junk mail, spam, chain letters, pyramid schemes or solicitations;


Registration Data and Account Security

By using the Site or subscribing to PetPak you agree to: (a) provide accurate information about you on the Site and your pets ("Registration Data"); (b) maintain and promptly update the Registration Data, and any other information you provide to the Company; (c) maintain the security of your password; (d) notify us immediately of any breach of security connected with your account; (e) accept all responsibility for any and all activities that occur under your account; and (f) accept all risks of unauthorised access to the data and any other information you provide.



You agree to defend, Petpak, its affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third party information providers against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) issues arising out of or related to anything connected to the contents of your PetPak

You also agree to defend, indemnify and hold harmless PetPak, its affiliates, licensees, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to anything related to User Content that you post, store or otherwise transmit on or through the Site, your conduct, your use or inability to use the Site, your breach or alleged breach of the Site Terms or of any representation or warranty contained herein, your unauthorised use of the PetPak Content, or your violation of any rights of another.



Petpak Inc Limited will not be liable for any damages of any kind arising from contents contained within your PetPak  (including but not limited to, personal injury, pain and suffering, emotional distress, choking, medical complaints, death or injury to any animal or person). Children, animals & dogs must be monitored at all times when using our toys and treats and should always be supervised. Our treats and toys are only intended for the animal size for which the product is subscribed for. Our products aren’t suitable for humans, including children, other animals and other dogs. You accept responsibility to keep the contents away from all of the above. Any medication supplied is intended for the use by the animal size which was given when subscribing.  It is your responsibility to ensure that all medication is used as per the manufacturers instructions.

 You, not PetPak Inc Limited, assume the entire cost of all necessary veterinary bills, medical bills, or any arising legal fees or bills whatsoever due to your subscription to PetPak Inc Limited, and our services including our products and PetPak.

PetPak will not be liable for any damages of any kind arising from the use of the site or content, including, but not limited to lost profits, and direct, indirect, incidental, punitive and consequential damages. We make no warranty that the site is free from infection by viruses or anything else that has contaminating or destructive properties.


Limitation of Liability

In no event shall PetPak Inc Limited, its directors, investors, employees or agents be liable for any direct, indirect or consequential damages, or any other damages of any kind, including but not limited to death, illness, medical complaints, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of the site, our products, the services, PetPak Content or the materials contained in or accessed through the site, including without limitation any damages caused by mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to PetPak Inc Limited records, programmes or services. You agree total cumulative liability shall not exceed the amount paid to PetPak Inc Limited for a PetPak product for the box in question.


The Company reserves the right, without notice and in its sole discretion, to terminate your account/subscription and/or to block your use of the Site.


Changes to Site Terms

PetPak Inc Limited reserve the right to change any of the terms and conditions contained in the Terms of Use or any policy or guideline of the Site, at any time and at its sole discretion. Any changes will be effective immediately upon posting on the Site.